Frequently Asked Questions
Everything you need to know about your premium wine shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do I need to be home to sign for my delivery?
Yes, someone aged 18 or over must be present to sign for the delivery. Our couriers cannot leave alcohol unattended at your doorstep due to legal requirements.
What is your return policy if I don't like a wine?
We offer a 100% Happiness Guarantee. If you are not satisfied with a wine you purchased, you can return the remaining bottles within 30 days for a full refund or exchange.
What happens if a bottle arrives broken?
While we use secure packaging, accidents can happen. If a bottle arrives damaged, please take a photo and contact our support team immediately for a replacement or credit.
Do you offer discounts on bulk or case purchases?
Absolutely. We offer competitive pricing on full cases of 6 or 12 bottles, and we frequently run 'Buy More, Save More' promotions across our entire collection.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.