Returns & Exchanges

At Just Wines, we want you to be completely satisfied with your purchase; if you are not happy with your selection, we offer a 30-day money-back guarantee on all unopened bottles. Our team is dedicated to ensuring your cellar is stocked with quality vintages, and we will work quickly to resolve any issues with damaged or incorrect shipments.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal within 30 days of delivery to request a Return Authorization (RA) number.

• 2.
  Secure Your Shipment

  Carefully repack the unopened wine bottles in their original protective packaging to prevent breakage during transit.

• 3.
  Schedule a Pickup

  Affix the provided prepaid shipping label to your parcel and schedule a convenient courier pickup or drop it off at a designated location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or store credit within 5 to 7 business days.